Return & Refund Policy

At Gomacstar, your satisfaction is our priority. All our products are quality-checked before shipment. If you encounter any issues with your order, please refer to the details below.
 

Please Read Our Return & Refund Policy Carefully:

Return:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customersupport@gomacstar.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customersupport@gomacstar.com.

How can customers return your products?

• By mail or In Store

What is the restocking fee?

• 15% restocking fee 

The product conditions that we allow for returns:

• New

Which Circumstances We Offer Return & Refund:

Wrong Product:

If you discover your order is flawed please contact us by mail: at customersupport@gomacstar.com with photos of the wrong product, and we will provide a return shipping label. Once it is tracking, we will ship a replacement product immediately. 

Exchange:

We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: customersupport@gomacstar.com. We will process the free exchange.

Change Of Mind:

Change of mind is not acceptable. No return or refund will be processed. Please Note: Color, Size, and Model.

Cancel The Order:

We usually ship the orders immediately,

Therefore, if you would wish to cancel your order please contact us immediately. We will send an involved participation by the processing department but we will not guarantee that you will always return the order once you receive the product.

** All refunds will be issued after receiving the returned product and inspecting it is going to take up to 10 days to reflect in your checking account. Customer satisfaction is very important to us.

Non-returnable items:

• Drone Items
• Opened electronics
• Software, digital goods
• Items damaged by the customer
• Items showing signs of activation, wear, or use
• Clearance or final-sale items

To complete your return, we require a receipt or proof of purchase.

WARRANTY SUPPORT:

Manufacturer warranties may apply depending on brand (Apple, Canon, Sony, etc.). Warranty claims should be handled directly with the manufacturer unless otherwise stated. 

Pre-Owned / Open-Box Item Warranty Policy

All pre-owned and open-box items sold by Mac Star Computers include a 180-day limited warranty from the date of purchase.

What This Warranty Covers
This warranty covers manufacturing defects only — meaning defects in materials or workmanship that existed at the time of sale and were not caused by use, handling, or external factors. Examples include component failures, defective parts, or malfunctions that occur under normal use and are attributable to the original manufacturing of the product.

What This Warranty Does Not Cover
This warranty does not cover damage or malfunction resulting from:

• Accidental damage, drops, or mishandling
• Water, liquid, or moisture damage
• Unauthorized repairs, modifications, or tampering
• Normal wear and tear (cosmetic scratches, scuffs, battery degradation, etc.)
• Misuse, neglect, or failure to follow the manufacturer’s instructions
• Damage caused by third-party accessories, software, or peripherals not supplied by [Company Name]
• Items with removed, altered, or illegible serial numbers
• Cosmetic imperfections disclosed at the time of sale (as applicable to open-box condition)

Making a Claim
To file a warranty claim, contact customersupport@gomacstar.com within 180 days of the purchase date with your order number and a description of the issue. Mac Star Cmputers reserves the right to inspect the item and determine, at its sole discretion, whether the issue qualifies as a covered manufacturing defect.

Resolution
If a claim is approved, Mac Star Computers will, at its discretion, repair the item, replace it with the same or a comparable item, or issue a refund/store credit for the affected item.

This warranty is separate from and does not extend any general right of return under Mac Star Computer’s standard return policy.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

1. If you have not received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you have done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.

Return Address
Mac Star Computers
933 S Brookhurst St. Anaheim, CA 92804, United States

For Further Inquiries:
If you have any questions about our refund policy, please contact us:

Phone: +17148367827
Email: customersupport@gomacstar.com